What do you think is a major factor in making a buying decision? If you think it's the quality of the product or service, you are right and wrong. Right because the quality does make a difference and wrong because sometimes we even end up buying a thing of poor quality, isn't it? So, what makes us take the plunge? An impulse! As per a Harvard study, 95% of all buying decisions are done impulsively, be it offline or online. It happens in the subconscious mind, and customers do not even realize it. Then, are you wondering how to make an emotional impact on a customer in an online store? The cat is out of the bag! To invoke this state of mind in an ever-competitive market, retailers and businesses are resorting to creating emotional experiences to engage their customers. What a customer truly values is how the brand makes them feel. This is the basis on which they make positive purchasing decisions; it is also likely to le...